Answers to the questions we are asked most. Anything else? Call us on +27 82 344 9300, email hello@giovanegentilesa.co.za, visit a store, or send us a message.
Ordering and payment
How do I place an order?
Choose your size and colour, add the piece to your cart and check out with your delivery details. We then call you to confirm your order before it is dispatched.
How do I pay?
You pay on delivery, to our driver or the courier, or in store when you collect. We confirm the accepted payment methods when we call you about your order.
Why do you call me before dispatch?
To confirm your size, colour and delivery address, and to agree a delivery time. It means your order arrives right the first time.
Can I change or cancel my order?
Yes. Call us on +27 82 344 9300 before your order is dispatched and we will change or cancel it. After delivery, you have 7 days to return it.
Do I need an account?
Yes. Your account is created when you place your first order, and we email you a link to set your password. Signed in, you can see your order history and follow each delivery in My account or on Track your order.
Delivery and collection
Where do you deliver?
Across South Africa and to Eswatini. Our own driver delivers across Gauteng, and a courier delivers everywhere else. You can also collect your order free from our Johannesburg or Malkerns store.
How much is delivery, and how long does it take?
Rates and times depend on where you are, and free delivery applies above a set order value. The current rates and delivery times are on our Delivery page, and checkout shows the options for your address before you order.
How do I track my order?
Sign in and open Track your order or your order history. Each order shows its estimated delivery date and every step: placed, confirmed, dispatched and delivered. Once it is dispatched we email you, with the courier’s tracking number and link where there is one.
Do you deliver to Eswatini?
Yes, by courier, usually in 3 to 6 business days. Eswatini customs may charge import VAT or duties on arrival; these are payable by you and are not included in our prices.
Can I collect my order in store?
Yes. Choose Collect in store at checkout and pick Johannesburg or Malkerns. We call you when your order is ready. Collection is free.
Returns and refunds
Can I return something?
Yes. You can return an online order within 7 days of receiving it, for any reason. Faulty goods are covered for 6 months. See Returns and refunds.
Can I exchange a size?
Yes, within 7 days and subject to availability. Bring the item to either store, or call us to arrange an exchange by delivery.
How are refunds paid?
Orders paid on delivery are refunded by electronic transfer to a bank account in your name, within 30 days of us receiving the returned items.
Products and sizing
Which sizes do you use?
Each product page states its size system: letter sizes (S to 3XL) for tops and jackets, waist in inches for jeans and shorts, and European sizes for trousers, suits and shoes.
I am not sure of my size. Can you help?
Of course. Call us on +27 82 344 9300 or visit a store and our team will help you find the right fit.
Is everything on the website in stock?
Only sizes and colours we have in stock can be ordered, and we confirm availability with you when we call about your order.
Your information
How do you use my personal information?
Only to process and deliver your order and to provide the service you ask for. We never sell it. See our Privacy policy.
How do I contact you?
Call +27 82 344 9300, any day from 8am to 10pm, visit us in Johannesburg or Malkerns, or use our customer feedback form.